Refund Policy

We maintain a 14-day return policy, providing you with a grace period of 14 days from the date of receiving your item to request a return.

To be eligible for a return, the item must retain its original condition, remaining unworn or unused, with all tags intact, and housed in its original packaging.

To initiate a return, please reach out to us.

Damages and Issues: Upon the arrival of your order, we kindly request an immediate inspection. Should you detect any defects, damages, or receive an incorrect item, please notify us promptly. This enables us to swiftly rectify the situation and ensure your utmost satisfaction.

Exceptions / Non-Returnable Items: Certain items, such as custom products (e.g., special orders or personalized items), are not eligible for return. Should you have any queries or uncertainties regarding your specific item, feel free to contact us for clarification.

Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds: Upon receiving and inspecting your return, we will notify you of the approval or denial of your refund. If approved, the refund will be automatically processed to your original payment method within 7 business days. Please note that your bank or credit card company may require additional processing time to finalize the refund. If more than 15 business days have passed since we’ve approved your return, please contact us at support@floranova.shop.